Help and Troubleshooting

Getting set up

How do I install the plugin?

Download from your Freemius account or the WordPress plugin directory. In your WordPress dashboard go to Plugins, Add New, Upload Plugin. Activate and the settings page appears under the AI Navigator menu.

Where do I enter my API key?

Go to AI Navigator, then Settings in your WordPress dashboard. Paste your API key into the provider field. Your key is encrypted before it is saved and is never stored in plain text.

Which AI provider should I choose?

All three work well. OpenAI and Anthropic tend to give the most natural conversational responses. Google Gemini is a strong option if you already have a Google Cloud account. You can switch providers any time without losing your settings.

Common issues

The widget is not showing on my site.

First check that the plugin is activated. If you are using shortcode mode, make sure you have placed

on the page. If no shortcode is placed anywhere, the widget falls back to floating mode automatically.

The AI is giving outdated answers.

Go to AI Navigator, Settings, and click Refresh Site Index. The plugin caches your site content for 6 hours. A manual refresh forces it to rebuild immediately.

My API key is not working.

Check that you have copied the full key with no extra spaces, and that the key matches the provider selected. An OpenAI key will not work if Anthropic is selected, and vice versa.

Voice input is not working.

Voice input requires a browser that supports the Web Speech API — Chrome and Edge work best. Your site must also be served over HTTPS, as voice input is blocked on non-secure connections.

Analytics events are not firing.

Make sure GA4 and Parse.ly are installed and initialized on your site before the widget loads. The plugin fires events using gtag() and PARSELY.beacon — both must be present on the page.

Plans and billing

How do I upgrade?

Log into your account at ainav.teddyx7.shop/, go to your plan, and select Upgrade. Changes take effect immediately.

How do I cancel?

Log into your Freemius account and cancel from the billing section. You keep access until the end of your current billing period.

I need a refund.

Email hello@teddyx7.com within 30 days of purchase. No questions asked.